H15 Palace, A Luxury Collection Hotel, Krakow Restaurant photo

H15 Palace, A Luxury Collection Hotel, Krakow Exterior photo

H15 Palace, A Luxury Collection Hotel, Krakow Interior photo

Key details

About the Hotel

Ul. Sw. Jana 15, Krakow, 31-017

Steps from the Old Town

Perfect

9.4

9.7

/10

4.7

4.6

Loved by H15 Palace, A Luxury Collection Hotel, Krakow guests

Central location

Attentive staff

Spacious rooms

Excellent breakfast

Beautiful interiors

"We stayed in an exceptionally spacious suite, with everything we needed available."

Joe from United Kingdom

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"We also used the spa, swimming pool, jacuzzi and saunas all free."

dimepabs from Poland

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"The hotel is a former palace, and the decor of the ceiling is the restored original."

Zippy2005 from United States

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H15 Palace, A Luxury Collection Hotel, Krakow features 70 individually decorated rooms and extensive wellness facilities, including a sauna and indoor pool. This 5-star hotel provides a coffee shop, dry cleaning services, and a bar, all situated in a historical setting.

Rooms & Amenities

Rooms include air-conditioned accommodations equipped with a desk, coffee machine, minibar, and flat-screen TV. Thoughtful touches such as pillow menus and bathrobes are also provided.

Dining & Nearby Options

Nearby dining options include Gossip Cafe and Hard Rock Cafe, both within 0.5 kilometers. Guests can also experience room service and relax at the hotel bar.

Leisure & Activities

The wellness area features a hot tub and saunas, alongside the fitness center. Guests can enjoy leisure activities such as boat tours in the vicinity.

Services & Transportation

The hotel provides a 24-hour front desk and can arrange airport transfers to John Paul II International Airport, located 10 kilometers away. Safety features include a smoke detector and security system.

“H15 Palace impressed me with its seamless blend of historical charm and modern luxury, a rare feat in a city as rich in history as Krakow. The integration of a full-service spa, complete with a pool and hot tub, into such a historical setting elevates the experience beyond the typical luxury hotel. It stands out as a refined retreat in the heart of the Old Town.”

Sophia TurnerEditorial Director at Spahotels

Location: Perfect

9.8/10Review score

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Highlights from guests

BathroomSpa-Like Escape

The bathroom was amazing. It featured heated floors, a rainfall shower, and luxurious toiletries from a top brand.

Oliver from England

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DiningGourmet Heaven

The on-site restaurant offered an exceptional tasting menu with wine pairings that elevated the dining experience.

Isabelle from France

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Room FeaturesLuxury Redefined

Our room boasted high ceilings, original artwork, and a comfortable seating area perfect for relaxing after a long day.

Kenji from Japan

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Meeting RoomsPerfect Venue

The meeting rooms were equipped with modern technology, comfortable seating, and plenty of natural light.

Ingrid from Sweden

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Choose your room type

H15 Palace, A Luxury Collection Hotel, Krakow offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Classic King Room
2 persons
345 sq. feet
1 King-size bed
room details
Classic Twin Guest Room
2 persons
345 sq. feet
2 Single beds
room details
Twin Junior Suite
2 persons
400 sq. feet
2 Single beds
room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

H15 Palace, A Luxury Collection Hotel, Krakow offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.3/10Review score

General

No smoking on site
Wi-Fi
Car park
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Hiking

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Indoor swimming pool
Sun loungers
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Heating
Soundproofed rooms
Garden furniture
Ironing facilities

Dining Onsite

H15 Palace, A Luxury Collection Hotel, Krakow, boasts remarkable dining options that entice the palate with diverse culinary delights. Guests can experience the vibrant atmosphere of modern bistros and the elegance of European dining, creating an inviting backdrop for indulgent meals and relaxed evenings.

Bistro The Hours

International

Ambiance

Contemporary and open, perfect for socializing or unwinding after a day of exploration.

Key Offerings

Enjoy a range of international dishes tailored for lunch, dinner, and cocktail hour, complemented by a selection of refreshing drinks.

Reservation

Not needed.

Open daily from 14:00 to 22:00.

Restauracja Artesse

European

Ambiance

Sophisticated and intimate, ideal for a romantic dinner or a special occasion.

Key Offerings

Dinner service featuring exquisite European cuisine designed to please the sophisticated palate, with an emphasis on seasonal ingredients.

Reservation

Recommended.

Open Thursday to Saturday from 17:00 to 23:00.

Location

Ul. Sw. Jana 15, Krakow, 31-017

City landmarks

Castle

Wawel Royal Castle

1.2 mi

Square

Main Square

2100 ft

University

Collegium Maius Great College

3500 ft

Landmark

Saint Barbara's Church

2100 ft

Church

St. Mary's Basilica

2100 ft

Museum

The Cloth Hall

2100 ft

Landmark

Krakow Barbican

2600 ft

Landmark

Krakow's Rynek Glowny Central Square

2100 ft

Landmark

Corpus Christi Church

1.2 mi

Landmark

Church of St. Andrew

2100 ft

Church

Church of the Holy Apostles Peter and Paul

2100 ft

Landmark

Old Town

2100 ft

Museum

Historical Museum of Krakow

2100 ft

Tower

Town Hall Tower

2100 ft

Landmark

Adam Mickiewicz Monument

2100 ft

Landmark

Saint Florian's Gate

2100 ft

Museum

Czartoryski Museum

2100 ft

Landmark

Bunkier Sztuki Contemporary Art Gallery

3500 ft

Church

St. Francis of Assisi Church and Monastery

2100 ft

Landmark

Planty Park

2100 ft

Church

Church of St Adalbert

2100 ft

Church

Wawel Cathedral

1.2 mi

Museum

National Museum in Krakow

1.1 mi

Church

Holy Trinity Basilica

2100 ft

Church

Saint Cross Church

2100 ft

Museum

Rynek Underground

2100 ft

Museum

Lost Souls Alley

2100 ft

Synagogue

Old Synagogue

1.2 mi

Mall

Galeria Krakowska

4200 ft

Nearby

Monument

Grunwald Monument

900 ft

Restaurants

Gossip Cafe 2

Zwierzyniecka 4

Pracownia Piwa

100 ft

ul. Kasztanowa 31

Cyrano de Bergerac

600 ft

ul. Slawkowska 26

The Mexican

700 ft

ul.Florianska 34

Galicyjska Restaurant

400 ft

ul. Pijarska 9

Piwnica Pod Zlota Pipa

800 ft

ul. Florianska 30

Vesuvio

800 ft

ul. Florianska 38

Dobry Kumpel Pub

700 ft

Florianska 47

Restauracja Szlachecka Miod i Wino

400 ft

ul. Slawkowska 32

Explore Krakow

Wawel Royal Castle

25 minutes walking

Wawel Royal Castle offers stunning architecture and rich history. Explore beautiful gardens and impressive exhibits.

Main Square

8 minutes walking

A vibrant center, Main Square features historical buildings, street performers, and delightful cafes. Perfect for people-watching.

Collegium Maius Great College

13 minutes walking

Home to the Jagiellonian University, this 14th-century college boasts fascinating exhibits and an enchanting courtyard.

Saint Barbara's Church

8 minutes walking

Saint Barbara's Church is a stunning Gothic masterpiece known for its exquisite interior and beautiful stained glass windows.

Papugarnia Amazonia

6 minutes walking

Papugarnia Amazonia offers an exotic pet experience with colorful parrots. Great for families and interactive fun.

Krakow Walking Tours

10 minutes walking

Guided walking tours present Krakow's rich history and architecture. Highly recommended for culture enthusiasts.

Botanic Garden of the Jagiellonian University

25 minutes walking

Perfect for relaxation, this peaceful garden features diverse plant life and scenic walking paths amidst natural beauty.

Krakow Bike Rentals

10 minutes walking

Bike rentals available nearby for exploring the city. Suitable for thrill-seekers wishing to venture along the Vistula River.

Cyrano de Bergerac

2 minutes walking

This cozy spot serves French cuisine with a romantic atmosphere. Known for its duck confit and extensive wine selection.

Galicyjska Restaurant

2 minutes walking

Specializing in traditional Polish dishes, Galicyjska features a rustic vibe and hearty options like pierogi and bigos.

The Mexican

3 minutes walking

This vibrant restaurant offers authentic Mexican flavors, with popular dishes like tacos and enchiladas in a lively setting.

Pracownia Piwa

1 minute walking

A relaxed atmosphere with a wide selection of craft beers and light bites, perfect for unwinding after a day of activities.

Krakow Philharmonic

10 minutes walking

Offering classical music concerts, Krakow Philharmonic features a grand venue with regular performances worth experiencing.

Comedy Club Krakow

10 minutes walking

This lively venue hosts weekly comedy shows featuring local and international acts, providing an enjoyable night out for all.

Jazz Club

10 minutes walking

A chill atmosphere with live jazz music, perfect for couples and solo travelers looking for a sophisticated night out.

Cinema Pod Baranami

8 minutes walking

This historic cinema showcases indie films and special screenings, ideal for film buffs seeking a unique viewing experience.

Getting around

City Centre
Krakow 5 min · 1400 ft
Airports
John Paul II International Krakow-Balice (KRK) 25 min · 10.2 mi
Katowice (KTW) 158 min · 65.1 mi
Train
Kraków Main Station 9 min · 2300 ft

Access exclusive early booking discounts.

Choose your spa escape today!

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

The hotel offers a full breakfast at the price of PLN 180.0 per person.

Pets

Pets are allowed on request.

Languages

English, Italian, Polish, Russian, Ukrainian

Number of floors:

Number of rooms:

Former name

hotel h15 luxury palace - destigo hotels

Reviews and Ratings

Reviews from guests about their experience.

Review summary

Based on recent reviews

Guests consistently praise H15 Palace's prime location, just a short walk to the main square, offering easy access to attractions and shopping. Many appreciate the spacious and well-appointed rooms, some noting the nice bathrooms and smart TVs. The hotel's breakfast receives positive mentions for its delicious and fresh options, though a few guests have found it a bit disappointing for the price. The lovely spa area is an added bonus for relaxation after a day of exploring.

Review score

Based on 2 verified reviews

7.8 /10

Very good

100%

Recommend

Location

9.8/10

Cleanliness

9.6/10

Value for money

8.9/10

Paid Wi-Fi

9.0/10

Pros

Exceptional service

Central location

Spacious room

Comfortable beds

Cons

Limited menu

No garden view

Late checkout fee

Cracked mirror

Dennis L from Germany

Single

Deluxe

4 nights in November 2025

Reviewed: January 14, 2026

9.5/10

Excellent Stay in a Refined Hotel

fresh food relaxing spa great decor

The breakfast included both a buffet and freshly prepared hot food options. I found the hotel spa very relaxing. It was super clean and modern. I received an upgrade upon arrival to a room with great decor and electric curtains. The bathroom featured Byredo products.

The bistro bar menu seemed limited, so I didn't eat there after the first night.

Location

10/10

The hotel is near a museum. It is located close to the main square, made all of the attractions easily accessible. Great restaurants and cafes are nearby.

Rooms

9/10

The room included modern furnishings. The bed felt comfy, contributing to a good sleep. The bathroom had Frette bathrobes, a nice touch. The room was clean, and the electric curtains were a nice detail.

0 Helpful

Amelia from United Kingdom

Couple

Deluxe

4 nights in October 2025

Reviewed: January 12, 2026

6/10

Mixed Feelings About This Stay

payment process blocked card

The location was pretty good. I could walk to most places I wanted to see.

I encountered a few issues that soured my experience. The payment process was odd. My card was charged multiple times with "deposits," then again for the full amount. This confused my bank, eventually blocking my partner's card!

0 Helpful

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