What is the check-in and check-out policy at H15 Palace, A Luxury Collection Hotel, Krakow?
Check-in is at 15:00 and check-out is by 12:00.
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H15 Palace, A Luxury Collection Hotel, Krakow, Krakow
378US$
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Key details
About the Hotel
Ul. Sw. Jana 15,
Krakow,
Poland,
31-017,
Lesser Poland
- Steps from the Old Town
Perfect
9.4
9.6
4.7
4.6
Loved by guests
"We stayed in an exceptionally spacious suite, with everything we needed available."
"We also used the spa, swimming pool, jacuzzi and saunas all free."
"The hotel is a former palace, and the decor of the ceiling is the restored original."
H15 Palace, A Luxury Collection Hotel, Krakow features
Rooms & Amenities
Rooms include
Dining & Nearby Options
Nearby dining options include
Leisure & Activities
The wellness area features a
Services & Transportation
The hotel provides a
“H15 Palace impressed me with its seamless blend of historical charm and modern luxury, a rare feat in a city as rich in history as Krakow. The integration of a full-service spa, complete with a pool and hot tub, into such a historical setting elevates the experience beyond the typical luxury hotel. It stands out as a refined retreat in the heart of the Old Town.”
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Classic King Room
2 persons
32 m²
1 King-size bed
Classic Twin Guest Room
2 persons
32 m²
2 Single beds
Twin Junior Suite
2 persons
37 m²
2 Single beds
Junior King Suite
2 persons
37 m²
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- Car park
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Hiking
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Body scrub
- Facial
- Treatment room
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
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Dining Onsite
H15 Palace, A Luxury Collection Hotel, Krakow, boasts remarkable dining options that entice the palate with diverse culinary delights. Guests can experience the vibrant atmosphere of modern bistros and the elegance of European dining, creating an inviting backdrop for indulgent meals and relaxed evenings.
Bistro The Hours
International
Ambiance
Contemporary and open, perfect for socializing or unwinding after a day of exploration.
Key Offerings
Enjoy a range of international dishes tailored for lunch, dinner, and cocktail hour, complemented by a selection of refreshing drinks.
Reservation
Not needed.
Open daily from 14:00 to 22:00.
Restauracja Artesse
European
Ambiance
Sophisticated and intimate, ideal for a romantic dinner or a special occasion.
Key Offerings
Dinner service featuring exquisite European cuisine designed to please the sophisticated palate, with an emphasis on seasonal ingredients.
Reservation
Recommended.
Open Thursday to Saturday from 17:00 to 23:00.
Location
Ul. Sw. Jana 15,
Krakow,
Poland,
31-017,
Lesser Poland
Map view
Ul. Sw. Jana 15,
Krakow,
Poland,
31-017,
Lesser Poland
City landmarks
Castle
Wawel Royal Castle
1.9
km
Square
Main Square
620 m
University
Collegium Maius Great College
1.1
km
Landmark
Saint Barbara's Church
620 m
Church
St. Mary's Basilica
620 m
Museum
The Cloth Hall
620 m
Landmark
Krakow Barbican
770 m
Landmark
Krakow's Rynek Glowny Central Square
620 m
Landmark
Corpus Christi Church
1.9
km
Landmark
Church of St. Andrew
620 m
Church
Church of Saint Apostles Peter and Paul
620 m
Landmark
Old Town
620 m
Museum
Cracow Historical Museum
620 m
Tower
Town Hall Tower
620 m
Landmark
Adam Mickiewicz Monument
620 m
Landmark
Saint Florian's Gate
620 m
Museum
Czartoryski Museum
620 m
Landmark
Bunkier Sztuki Contemporary Art Gallery
1.1
km
Church
St. Francis of Assisi Church and Monastery
620 m
Landmark
Planty Park
620 m
Church
Church of St Adalbert
620 m
Church
Wawel Cathedral
1.9
km
Museum
National Museum in Krakow
1.8
km
Church
Dominican Church
620 m
Church
Saint Cross Church
620 m
Museum
Rynek Underground
620 m
Museum
Lost Souls Alley
620 m
Synagogue
Old Synagogue
2.0
km
Mall
Galeria Krakowska
1.3
km
Nearby
Monument
Grunwald Monument
270 m
Restaurants
Gossip Cafe 2
0 m
Zwierzyniecka 4
Pracownia Piwa
30 m
ul. Kasztanowa 31
Cyrano de Bergerac
160 m
ul. Slawkowska 26
The Mexican
210 m
ul.Florianska 34
Galicyjska Restaurant
100 m
ul. Pijarska 9
Piwnica Pod Zlota Pipa
240 m
ul. Florianska 30
Vesuvio
220 m
ul. Florianska 38
Dobry Kumpel Pub
210 m
Florianska 47
Restauracja Szlachecka Miod i Wino
120 m
ul. Slawkowska 32
Explore Krakow
Explore Krakow
Wawel Royal Castle
25 minutes walking
Wawel Royal Castle offers stunning architecture and rich history. Explore beautiful gardens and impressive exhibits.
Main Square
8 minutes walking
A vibrant center, Main Square features historical buildings, street performers, and delightful cafes. Perfect for people-watching.
Collegium Maius Great College
13 minutes walking
Home to the Jagiellonian University, this 14th-century college boasts fascinating exhibits and an enchanting courtyard.
Saint Barbara's Church
8 minutes walking
Saint Barbara's Church is a stunning Gothic masterpiece known for its exquisite interior and beautiful stained glass windows.
Cyrano de Bergerac
2 minutes walking
This cozy spot serves French cuisine with a romantic atmosphere. Known for its duck confit and extensive wine selection.
Galicyjska Restaurant
2 minutes walking
Specializing in traditional Polish dishes, Galicyjska features a rustic vibe and hearty options like pierogi and bigos.
The Mexican
3 minutes walking
This vibrant restaurant offers authentic Mexican flavors, with popular dishes like tacos and enchiladas in a lively setting.
Pracownia Piwa
1 minute walking
A relaxed atmosphere with a wide selection of craft beers and light bites, perfect for unwinding after a day of activities.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Eric
United States,
February
2025
7.4/10
My stay at Hotel H15 Luxury Palace was truly good. The really good service from the staff and the stunning facilities made my experience feel special. I was particularly impressed with the diverse breakfast options, though I did encounter a hiccup with a missing breakfast box on my early departure. Overall, it was a wonderful experience, and I left with fond memories. 😊
Rooms
10.0
I stayed in a Super Deluxe room that boasted beautiful decor and old-world charm. The bed was incredibly comfortable, ensuring a restful night after exploring the city.
Service
10.0
The staff were incredibly welcoming and helpful throughout my stay. From arranging transportation to providing local recommendations, their attention to detail was evident.
Location
10.0
The hotel is perfectly situated just a few blocks from Krakow's Main Square, making it easy to explore the city's charm on foot.
Dining
10.0
Breakfast was fantastic, featuring a wide array of options, including made-to-order dishes. The on-site Michelin-star restaurant, Artese, offered an exquisite dining experience.
Facilities
9.0
The hotel's facilities were well-maintained and beautiful. I appreciated the lovely terrace where I enjoyed a complimentary drink.
Bill
United States,
December
2024
7.0/10
Overall, my stay at Hotel H15 Luxury Palace was really good with beautiful facilities and attentive service that really enhanced my experience. The breakfast offerings were impressive and the location made it easy to explore Krakow. However, the spa prices felt a bit high, which is something to consider if you're looking for affordable treatments.
Rooms
10.0
I stayed in a Superior room that was spacious and beautifully decorated, making me feel right at home. The underfloor heating was a good touch, especially during my showers.
Service
10.0
The staff at the hotel were very nice, always going above and beyond to assist me. From welcome drinks at check-in to their excellent recommendations for local tours, I felt truly valued throughout my stay.
Location
10.0
The location of the hotel was perfect, just a five-minute walk from the main square. This made exploring the city so convenient, with great restaurants and attractions right nearby.
Dining
10.0
Breakfast was a highlight of my stay; the selection was extensive and the food was delicious. The dining atmosphere was inviting, which made every meal enjoyable.
Facilities
9.0
The spa facilities were luxurious, providing a tranquil escape after a day of exploring the city, though I found some of the massage prices quite expensive.
Frank
United States,
November
2024
6.6/10
I had a stellar stay at Hotel H15 Luxury Palace, with the beautiful architecture and cleanliness being major highlights. The staff were exceptionally warm and attentive, always ready to lend a hand. However, I did find the air conditioning in my room a bit annoying as it kept resetting itself to a cooler temperature every morning, which wasn't ideal. Overall, though, the experience was fantastic.
Rooms
9.0
My superior room was spacious and nicely decorated, offering a cozy retreat after long days of exploring Krakow.
Service
10.0
The staff was efficient and knowledgeable, providing really good service that made me feel truly cared for during my stay.
Location
10.0
The hotel's location is perfect, right next to the Main Square, allowing easy access to local attractions, shops, and dining.
Dining
10.0
Breakfast was impressive, with a vast buffet and made-to-order options that catered to all tastes-definitely a highlight each morning.
Facilities
8.0
The spa area was nice, though it got a little crowded during peak hours, it's well-equipped and a great way to unwind.
Alexander
United States,
November
2024
5.4/10
I had a fabulous time at Hotel H15 Luxury Palace. The staff were super friendly and really made me feel special. The breakfast spread was impressive, and I loved the hotel's beautiful and clean facilities. However, the air conditioning in my room wasn't quite efficient, which made it a bit too warm at times.
Rooms
8.0
My room was spacious and had all the amenities I needed, but the air conditioning wasn't cooling it down enough.
Service
10.0
The staff were incredibly welcoming and went above and beyond to assist me during my stay, even offering to carry my bags.
Location
9.5
The hotel is perfectly located in the heart of Krakow, close to all the main attractions without being overwhelmed by the crowds.
Dining
9.0
Breakfast was excellent with plenty of delicious options, and I appreciated the quality of the dining experience.
Facilities
9.0
The overall facilities were well-maintained and aesthetically pleasing, making it a great place to relax.
Robert
United States,
October
2024
6.6/10
I had an very nice experience at Hotel H15 Luxury Palace. the service was genuinely attentive, making me feel valued throughout my stay. The facilities were beautifully maintained, and the spa offered a tranquil escape that I really enjoyed. on the downside, the parking fees were higher than expected, which was a bit of a downside.
Rooms
10.0
My room was spacious and beautifully decorated, providing a comfortable retreat. I especially loved the huge windows overlooking a quiet street, and the two comforters on the king-size bed were a good touch.
Service
10.0
The staff were incredibly welcoming and efficient. from the moment I arrived, they went above and beyond. They even guided me back to the hotel late at night, which was reassuring.
Location
10.0
The location is really good, just a short walk from the bustling Main Square. it was perfect for exploring the city's historic charm while allowing for peaceful evenings.
Dining
9.0
I enjoyed the breakfast offerings, which had plenty of quality options. I particularly appreciated the ability to request a delicious vegan porridge dish. However, I wish there was a bit more variety in the selection.
Facilities
10.0
The hotel's spa was a highlight for me, with luxurious amenities and a calming atmosphere. The room service was also quick and responsive, making my stay even more enjoyable.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible at a location nearby at PLN 150 per day.
Internet
is available in for free.
Breakfast
The hotel offers a full breakfast at the price of PLN 160 per person per day.
Pets
Pets are allowed on request.
Languages
English, Italian, Polish, Russian, Ukrainian
Number of floors:
4
Number of rooms:
70
Former name
hotel h15 luxury palace - destigo hotels
FAQs
About H15 Palace, A Luxury Collection Hotel, Krakow
How far is H15 Palace, A Luxury Collection Hotel, Krakow from John Paul II International Kraków-Balice Airport?
The hotel is 17 km from John Paul II International Kraków-Balice Airport.
What are the dining options available at H15 Palace, A Luxury Collection Hotel, Krakow?
The hotel features an on-site restaurant called The Hours offering a variety of international dishes.
Is breakfast available at H15 Palace, A Luxury Collection Hotel, Krakow?
A buffet breakfast is available for an additional charge of 180 PLN.
What are the key amenities provided at H15 Palace, A Luxury Collection Hotel, Krakow?
The hotel offers free Wi-Fi, a fitness centre, an indoor swimming pool, a sauna, and a hot tub.
How close is H15 Palace, A Luxury Collection Hotel, Krakow to major attractions?
The hotel is located 600 m from St. Florian's Gate, 800 m from St. Mary's Basilica, and 1 km from Krakow Central Railway Station.
Does H15 Palace, A Luxury Collection Hotel, Krakow offer airport shuttle services?
Paid airport shuttle services are available for transfers to and from the airport.
What type of room amenities can guests expect at H15 Palace, A Luxury Collection Hotel, Krakow?
Rooms include air conditioning, a flat-screen TV, a minibar, a safety deposit box, and a private bathroom.
Is parking available at H15 Palace, A Luxury Collection Hotel, Krakow?
Public parking is available nearby for 150 PLN per day, and reservation is not needed.
What language do staff members speak at H15 Palace, A Luxury Collection Hotel, Krakow?
The staff speaks English and Polish.
What are some leisure activities available at H15 Palace, A Luxury Collection Hotel, Krakow?
Guests can enjoy services such as bicycle rental, bike tours, and walking tours.
What safety features are present at H15 Palace, A Luxury Collection Hotel, Krakow?
Safety features include smoke detectors, fire extinguishers, and a security system.
What wellness facilities are available at H15 Palace, A Luxury Collection Hotel, Krakow?
The hotel offers a full spa, wellness treatments, and a serene spa atmosphere.
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